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Terms and Conditions

We would like to take the opportunity to thank you for your interest for Princess Milena Apartments.

By reserving our apartments you are automatically agree with ourTerms and Conditions.

Please read carefully below Terms and Conditions which will help you during your reservation process as well during your stay.

ARRIVAL & GENERAL INFORMATION

  • Guests may check-in any time after 13:00 h. Please send us approximate time of arrival and message us 30’ before arrival in order to welcome you.
  • Guests must checkout of their room no later than 10 a.m. on departure date; early check in or late check out depend on availability.
  • There is the possibility of a late check out at an additional charge. Please let us know in time should your wish to have an early check in or late check out.
  • We are focusing on personalized service and kindly ask you not to hesitate to let us know any special requests. This is one reason why we ask you or respectively our guests to complete the pre-check in form. Your assistance in this matter really helps to personalize your stay from the first minute onwards – one of the key services of Princess Milena Apartments.

RESERVATION:

In order to make reservation to one of our beautiful apartments a deposit in amount of 40% of total price is required and must be paid upon reservation.

The rest of amount for your stay must be paid on arrival in cash.

Payment of deposit for reservation can be made by the following methods:

  • Via credit card on our website. Please note that a transactional fee of 3.5 % will be applied to company which processing your reservation
  • Via direct bank transfer our account which can be paid through our website
  • Via direct transfer through Post Office or Western Union. Please note that certain amount off fee will be taken by Post Office or Western Union and that is solely on guest account. The payment confirmation must be send to us on mail: rezervacije@princessmilena.me or on our What’s App / Viber number.
  • By sending a direct payment link on the mail to guest. Please not that transactional fee of 3% existing and should be paid by guest to service provider.

When you decide to book one of our apartments, we as a company will lock your dates on all our sales channels immediately. The deposit must be paid 1-2 days after reservation (if your arrival is within 60 days) or same day for reservations where arrival is in the next 7 to 15 days.

Noncompliance with the above condition and can result in the cancellation and putting your dates on all our sales channels so that other guest can book them.

CANCELLATION

In order to protect our business from “fake” reservations we created only a non-refundable cancelation policy. Our apartments have high demand during a season so If you are not sure about your arrival – do not book. If you reserve one of our apartments and confirm it with deposit and you are accepting our cancelation policy and agree that you will arrive. If you choose to not arrive – the deposit will not be returned.

PROFORMA INVOICES

All our rates and invoices will be in EUR.

With every booking confirmation (means confirmed reservation with deposit) we will provide you with a proforma invoice showing your paid amount and amount required to be paid upon check in.

After we receive deposit on our account a Welcome Letter will be send on your mail with all necessary details which will help you during your stay.

ONLINE PAYMENTS

Princess Milena Apartments uses “Payoneer” for online payments.

“Payoneer” is international company which are recognized secure systems for online payments. This respectable company ensures secure card data entry and transfer, which is also confirmed by PCI DSS certificate. These companies uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

  • Guests
    Adults
    Ages 13 or above
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    Children
    Ages 2 to 12
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    Infants
    Under 2 years
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(ME) Hvala Vam na Vašem interesovanju za Princess Milena Apartmane. Pošaljite nam poruku i uskoro ćemo biti sa vama 👋

(EN) Thank you for your interest in Princess Milena Apartments.
Send us a message and we wll be with you soon 👋