🔒 Privacy policy

Effective from: 01.01.2025.

Website address: https://princessmilena.me

Website owner: Princess Milena Apartmani DOO

Address: Jadranski Put bb, Budva, Montenegro

1. Who we are

This privacy policy sets out how we collect, use and store the personal data you provide through our website https://princessmilena.me, and your rights regarding that data.

Princess Milena Apartmani DOO respects your privacy and is committed to protecting your personal data in accordance with the applicable laws of Montenegro and international data protection standards.

2. Data we collect

Depending on how you use our website, we may collect the following personal data:

a) When booking accommodation:

Full name
Email address
Phone number
Country you are coming from
Postal address
Arrival and departure date

b) Through the contact form:

Full name
Email address
The content of your message

c) When subscribing to the newsletter:

Email address

d) When commenting (if enabled):

Data entered in the comment form
IP address
Information about your browser (user-agent)
Possible connection with the Gravatar service

3. Purpose of data processing

We process your data solely for the following purposes:

Processing and confirming bookings
Communication about your enquiry
Sending information, offers and promotional content (if you have subscribed to the newsletter)
Preventing abuse and unwanted mail (spam)
Improving the user experience on the website

4. Cookies

Our website uses cookies to provide a better user experience. Cookies may:

Save the details you enter when commenting
Enable basic website functions (e.g. signing in)
Track visit analytics

We always use necessary cookies, and analytics and marketing cookies only with your consent, in line with this privacy policy.

How you choose which cookies to allow

When you first open our website, a cookie notice appears at the bottom of the screen. There you can choose “Accept all”, “Decline” or use “Settings” to choose which categories you allow. We remember your choice for 180 days and you can change it at any time.

Necessary – always on. The website cannot work without them: the booking form, signing in to My account, language choice and website security.
Analytics – only with your permission. They help us see which apartments and pages interest you, so we can keep improving the website (e.g. Google Analytics).
Marketing – only with your permission. They allow us to show you offers for our apartments on Instagram and Facebook and to measure how our ads perform (Meta Pixel, Google Ads).

Why we ask for permission

Analytics and marketing cookies are not needed for the website to work, so we don't turn them on without your consent. If you decline them, the website and booking work exactly the same — we just don't measure your visit or show you personalised ads.

🍪 Change cookie settings

5. Embedded content from other websites

Our website may contain embedded content (e.g. videos, maps, photos and articles) from other websites. Such content behaves as if you had visited that other website directly and may collect data about you, use cookies and track your interaction.

6. Where we store your data

All data you provide to us through the website:

Is sent directly to the email address info@princessmilena.me
Is accessible only to authorised persons
Is not stored in databases accessible to third parties
Is protected by SSL (HTTPS) encryption

If we use a third-party newsletter service (e.g. Mailchimp), the data is stored securely in accordance with applicable data protection regulations.

7. How long we keep your data

Data submitted through booking and contact forms is kept for a maximum of 5 years, or less if the user requests deletion.
The email addresses of newsletter subscribers are kept until the user unsubscribes.
Comments (if enabled) are kept indefinitely or until the user requests their deletion.

8. Your rights

You have the right to:

Request access to the data we hold about you
Request correction of inaccurate data
Request deletion of your data (unless there is a legal obligation to keep it)
Request restriction of data processing
Request data portability
Object to data processing

To exercise these rights, contact us by email: info@princessmilena.me.

9. Changes to the privacy policy

We reserve the right to change this privacy policy at any time. All changes will be published on this page with the corresponding effective date.